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Hilton London Heathrow Airport Terminal 5

The Hilton Terminal 5 is located close to Terminal 5, but not directly connected to this hotel. One has to take a short five minutes bus ride with the Hoppa Bus for 4 GBP from the bus stop at platform 22 of Heathrow’s Terminal 5 bus stop.

The hotel is a five floor building shaped like a T. A covered driveway leads to the entrance of the hotel with a revolving door. The lobby of the hotel is big and built atrium style, but not with a glass roof and unlike the Hilton Terminal 4 also has no huge glass front. To the left side are the check-in desks, which are shaped as L. There are plenty of desk to check in and check out guests.
A dedicated HHonors desk is available as well as the desk of the Concierge.

Three elevators are located next to the check-in desk, but one might to have to wait some minutes for an elevator in times of higher demands. It does not help that the elevators are also not very big.

The lobby offers a number of seats and it is possible to seat there and talk to other guests, business partners or friends. Guest arriving at the hotel will turn immediately left and do not have to pass the lobby, which is in my eyes an advantage. “Musetti” Coffee Shop and River Bar are also serving the guest sitting in the lobby.

A staircase leads to the mezzanine level where the Gallery Bar and two restaurants are located. The restaurant “The Gallery” is partly open to the atrium and one can look down to the lobby from some of the tables.

The design of the public area is modern but has nevertheless a cozy atmosphere by using warm colors like different types of brown. The lobby benefits from the windows to the front while the restaurant “The Gallery” which is also in the atrium but on the second floor lacks some natural light and thus is a bit dark.

The Business Center is located next to the check in desk and the lobby and open daily from 07:00 to 19:00 and offers desktop computers, color printing, photocopying and scanning as well as other services.

The hotel offers a number of restaurant.
Located on the ground floor is coffee shop “Musetti”. It is open daily from 06:00 to 18:00 and serves coffee and light snacks. Also located on the ground floor is “River Bar”, which is open daily from 11:00 until it closes depending on the occupancy. It serves a selection of beverages, draught beers and wines as well as light snacks.

“The Gallery” restaurant is located on the mezzanine level of the hotel and partly open the atrium. It is open from 06:30 to 22:30 and serves breakfast as full buffet with hot dishes like scrambled eggs, potatoes, sausages, ham, mushroom, porridge, baked beans and grilled tomatoes. Omelets could be prepared by a cook. Available are also salmon, a very small selection of cheese and cream cheese, muesli and fresh yoghurt, fresh fruit and different types of fruit.
For lunch and dinner the hotel serves a variety of different British dishes.

The hotel offers a dependence of the well know City of London Indian Restaurant “Mr. Todiwala’s kitchen”. The restaurant serves pan-Indian specialities and it is open for lunch (12:00 to 14:30) and dinner (18:00 to 22:30); opening times are adjusted to demand and seasonality.

The “Gallery Bar” is also located on mezzanine level and open daily from 11:00 to 23:00 and serving cocktails and other drinks.

The executive lounge is located on the fourth floor and open daily from 06:00 to 23:00. Breakfast is served from 06:00 to 10:30, afternoon tea from 15:00 to 17:00 and evening snacks with alcoholic beverages from 18:00 to 20:00.

The gym, pool and spa are located on the ground floor on the left side with the entrance next to elevators. The gym is open 24 hours and offers a number of treadmills, bikes, steppers but unfortunately not so much for body training. Water and towels are provided by the hotel. It is not very large and depending on the occupancy of the hotel it might be busy in the peak times. The equipment is by Precor and in good conditions.

The pool is a free form hydrotherapy pool with different types of massage streams. Sauna, steam room, mineral grotto and Turkish bath are also available. Locker rooms and showers are provided. The pool is open from 07:00 to 21:00 on weekdays and 08:00 to 20:00 on weekends.

Treatments can be booked by the desk at the entrance.

Meetings and board rooms are available in different configuration for up to 1100 delegates and also a pre-event space for a reception or coffee break. All technologies like projector, internet access, microphone, video facilities and translating service could be offered by the hotel.

stays August 30, 2013

direct link to hotel Hilton London Heathrow Airport Terminal 5

Executive Lounge

Arrival Date: August 30, 2013
Departure Date: August 31, 2013
Room type booked: King Hilton Guestroom (got Executive Room)
Rate Plan: The Great Getaway
Room Number: 425
Room Rate: 71.40 GBP

Status of Guest Program: Diamond

I was lucky and a Hoppa was waiting at Heathrow’s Terminal 5 and so I arrived at the hotel in less than 15 minutes after I arrived at LHR at 18:45.

Only one person was ahead of me, so waiting time was quite short. I was welcomed in the hotel and my ID was checked. The agent explained what she was doing and mentioned she took a deposit from my credit card which would be released after I checked out. She also thanked me for being a loyal HHonors Diamond Member and told me that I received an upgrade to club floor with access to the club lounge. She asked, if this was my first stay and as this was the case explained the features of the hotel and also mentioned that as a Diamond Member could have breakfast either in the lounge or in the Gallery Restaurant.

My room was far away from the elevator as I had requested in my online profile.

The layout was this of a standard hotel room. A small hallway leads from the entrance to the room. The closet was part of the hallway with enough space to store clothes for a 3 day business trip. The In-room safe was located in the closet along with iron and ironing board. The bathroom could be accessed from the hallway. It was large by hotel standards, though not as large as these of the Hilton Frankfurt. But like the Frankfurt Hilton among other Hilton Hotels I have stayed at it also offered bath, sink, toilet and separate shower. Towels were provided for three persons, bathroom amenities were by Peter Thomas Roth but only the small bottles. There was enough space to store the usual utensils like toothbrush and shaver next to the sink. A large mirror was covering the wall behind the sink. It did not become foggy after a hot shower, which was a nice surprise and might be due to the good ventilation and the size of the bathroom. The bathroom offered a speaker so listening to the radio from the TV in the main room was possible and something I like. The bathroom was in good condition with dark tiles on the floor and light brown colors at the wall. The light could be turned on in two different settings. There were bright lights at the mirror giving a bright light and in addition were three LED spots which were much darker and it took some seconds before they became really bright. This light would be helpful in the night not to disturb someone sleeping in the main room.

The main room had a king size bed on the side. There were no real nightstand but they were part of a panel covering the whole left side of the room. Two drawers were part of this panel. A lamp was placed close to the bed along with the Hilton signatures alarm clock and a phone. The rear part of the bed was made from beige leather with two built in LED reading lights. A second lamp was standing also on the panel further away from the bed. Two central switches for the lights in the room were available on each side of the bed.

A lounge chair with a small glass table was next to the sound proofed window.

Opposite the bed was the desk, which was not a standalone desk but part of a larger curved desk which was desk on the one end and featured the minibar and tea and coffee facilities on the other end. Between both parts was the flat TV built in a light beige panel. There was a connector to connect audio and video as well as a PC to the Screen. A HDMI and USB / Bluetooth connector was also available.

The desk was left of the flat TV. A bright desk lamp was placed there along with a phone and thee plug sockets, among those a US plug and a LAN connector; wireless internet was also available. Though I dislike having the desk opposite the TV, it was oaky as I was not sitting directly opposite the screen and it was nice to have the inputs for the scree right next to the desk.

The Minibar offered the usual choice of beverage with average prices, soft drinks were 3.25 GBP, beer was 4.50 GBP and wine was 12.00 GBP

The design of the room was contemporary yet modern with grey carpet with light brown and beige furniture and white walls which gave the room a warm appearance. Three pictures (modern prints with motive related to London) added to the cozy felling and were a nice touch.

I paid a visit to the executive lounge in the evening, which was busy but I had no difficulties finding a free seats. The selection on the evening buffet consists of spring rolls and Asian inspired finger food in addition to mixed vegetables and cheese. Two wines, a red and a white wine, were offered as well as spirits and of course soft drinks. The lounge agent was attentive and used dishes were cleared quickly and the items on the buffet stocked.
The slightly disadvantage were, that they were no newspapers and only a very limit selection of magazines available.

I had breakfast in the restaurant in the morning. The selection is wider than the continental breakfast in the lounge and the usual selection was available with the exception of cheese, which was not restocked during my one hour visit. The service was okay, it took a couple of minutes before used dishes were cleared despite service staff passed my table a couple of times and noticed the dirt plate and glasses before they cleared it. But the restaurant was busy and not that many staff members available. The quality of the items on the buffet was good.

Check out was good, a late check out for 13:00 was given without need to argue. The invoice was correct and printed on request as this was a prepaid stay.

Overall it was a nice stay in a really nice hotel. The ambiance is nicer than on many other hotel in the vicinity of LHR. I like the pool despite the fact it is not really large and so is the gym. But it is nice to know that there is one as relaxing after a busy day or a long flight is something I like to do. Service is friendly. The rooms are in good condition and offer plenty of amenities to make it a nice stay. There is no noise to be heard in the room from the planes. The only – little – down it that one somehow relies on the Hoppa bus, so it is another 7 GBP for a round trip ticket to the airport.