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Hyatt Place Ontario Mills

The Hyatt Place Ontario Mills is located next to Ontario Mills with easy access to the San Bernardino and the Ontario Freeways. The hotel runs a shuttle to Ontario Airport between 08:00 and 22:30 according to the information provided in the hotel they run it also earlier if there is a demand. The airport is easy 10 minutes by car from the hotel. Ontario Mills Mall is opposite the hotel and therefore the hotel is ideally located for a visit there.

The hotel is built like the most hotels of the Hyatt Place chain. The parking lot is to the left and right of the hotel. The hotel itself has 127 rooms on 5 floors.

After stepping in the hotel through a sliding door one is in the lobby of the hotel and right opposite the check in desks. Two places are available to check in guests, but the second doubles also as counter for the bar / food outlet and usually only one place is used.
On the right side are some lounge chairs, chairs and tables. Additional tables and chairs are next to the entrance on the right side / opposite the desk of the 24/7 Hyatt gallery market. The breakfast buffet is further to the right. Breakfast is served from 06:30 to 10:30. Available are the standard items for Hyatt Place with Burgers, scrambled eggs and pancakes as hot items and cereals, fresh fruit, yoghurt, bagels and toast as cold items. Coffee and hot water for tea and orange and guava juice are also offered.
Two elevators are behind the check in desk; both elevators are a bit slow.  In addition to the main entrance, there are also two side entrances with keyard access. At the corners of the building are the two staircases. On the ground floor is also a laundry room, a small gym, business center and meeting and board rooms.

Thy gym is open 24 hours but quite small. A few machines were available, like two treadmills and a bike; water and towels were provided by the hotel.

The hotel has a small pool, which is located on the right side of the hotel. Towels were provided by the hotel and the location is better than at the Hyatt Place. The location next to the entrance makes it easier to reach the pool without need to cross the lobby or other public areas.

A wall separates the pool a little bit from the parking lot. Sun chairs are also available. The pool is open from 06:00 to 22:30 but not the place where one would spend the afternoon sun bathing. It is more for a quick refreshing dip or to entertain children.

The design of the public area is not that bad, more modern, but also standardized as there is not much change from other Hyatt Place Hotels.

visited on Mileage Run reloaded -

stays July 01, 2013

direct link to hotel Hyatt Place Ontario Mills

Arrival Date: July 01, 2013
Departure Date: July 02, 2013
Room type booked: King Bed
Rate Plan: AAA Rate
Room Number: 622
Room Rate: 92.65 USD (excl. taxes)

Status of Guest Program: Diamond

I arrived at the hotels around 15:00. The agent was answering a call and so I had to wait a couple of minutes before it was my turn. She also took calls while she was checking me in, something, I dislike. I do not expect that to happen at upscale hotels (i.e. Hyatt, Sheraton, Hilton, Marriott and up) but given the lower number of staff this could happen at midscale hotels or budget chains. Nevertheless, it is something to be avoided.

The agent explained the Hyatt Place concept to me and mentioned where and when breakfast is served; she did not mentioned location and opening time of gym, pool and laundry room. On the one hand it was nice to hear that information, on the other hand her system should have told her that I already had stayed in Hyatt Place Hotels and thus a simply if I knew it would have been more appropriate than telling me without asking something I knew. Anyway, I was not in a rush.

The rooms in a Hyatt Place differ from that in other hotels as I have mentioned in my report about the Hyatt Place Silicon Valley.

After stepping into the room, one is right in the living area. A comfortable sofa on the left side and the desk on the other side with a small sort of wet bar area are part of this front part of the room.

A cordless phone was placed on the desk. The desk was large enough to work on it; the wireless signal was strong enough to build up a stable VPN connection. The room was partly separated by a wall with elements of frozen glass from the bedroom closer to the window. In this part stood the king bed. Two bedside tables on each side with wall mounted (reading) lamps above the bedside tables. An alarm clock was placed on one of them while a phone was placed on the other side.

A closet with a sliding door doubling a mirror was opposite the bed. Iron and Ironing board were stored in the closet. Like in many US hotels, the sink was placed in the room rather than in the bathroom. A mirror was here as well as the hairdryer. In a separate room were the shower and the toilet. This room was very tiny but the lights brighter than in the Hyatt Place Silicon Valley thanks to two lamps at the ceiling. Towels were provided for two persons and two small, medium and large towels were offered.

The room was again cosy and the sofa was a great place to relax in the evening and watching a movie or listen to music. One could also plug in own devices using the input system.
Pictures at the wall gave the room a more personal feeling.

There were a few scratches at the desk and at the wall, but nothing serious. The mattress was okay, a little bit firmer would have been better, but since I prefer a really firm mattress other might be happy with it.

The down was the very noisy air condition unit close to the bed. Sleeping with open windows was also not the best option as the nearby freeways are noisy.

The breakfast was served buffet style with the new burgers and pancakes as hot items. The buffet itself was more continental style with cereals, bagels, Philadelphia Cheese but also a selection of fresh fruit. Coffee and tea were available for self service.

Staff was attentive regarding the cleaning of used items like plates and glasses but it certainly helped that the place was not very busy and most guests brought used items to the tray themselves. The number of chairs and tables seems to be okay, though it could be cramped, if the hotel is fully booked.
Check out was quick as the folio was slipped under the door the night before and correct. It is worth to note that it was slipped under the door in a way to make it impossible to get it from outside the room.

Overall I enjoyed the stay there, The location was very good, due to the close highway, the connection to Ontario Airport and the San Bernardino Mountains. Not to forget the Ontario Mills opposite the hotel, so an ideal place for someone who also wants to shop there. However the hotel is quite often not cheaper than the e.g. the Sheraton. Since the first one has an executive lounge (though with limited offerings) the guest with elite status in the frequent guest program will there most likely get better value for money as she or he might receive an upgrade to a club room. But the Hyatt Place is offering a free breakfast to all guest, which could be the better value for someone without the necessary status in the guest program.