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Sheraton Munich Westpark

The Sheraton Westpark is located at Heimeranplatz which is a short ride by subway from the main station. There is a subway stop (subway line U4 and U5) in front of the hotels and a stop of the S-Bahn (S-Bahn line S7 and S20) behind to the hotel. In so far the connection to public transportation is very good. The subway and the S-Bahn connects the hotel directly with both main station and 'Stachus', the later is at the beginning of the pedestrian and shopping zone at Kaufinger Straße. The airport is an 45 minute ride by subway and S-Bahn with the need to change trains at the main station.

A parking garage is connected to the hotel and the hotel is well connected to the major roads and highways in Munich. Parking is 20 EUR / 24 hours.

The hotel was a former ArabellaSheraton and built in the 80ies. It is part of a office complex which hosts also some offices and restaurants as well as the hotel. It has ten floors and it is somehow faceless. The only outstanding element in the facade of the building are the big windows of the Sheraton Fitness Center.

One enters the hotel through a sliding door and is in the small lobby. There are a few seats and and chairs on the left side which are also doubling as bar of the hotel. There is also the Link by Sheraton desk with computers and printers for the use by guests of the hotel. The area is quite narrow and I do not think it is really very nice and quite often full with people and noisy.

The check in desk offers the possibility to check in and out four guest at the same time but is usually staffed with three or two people during the day and one person in off peak times.

To the left of the check in desk is the entrance to the parking garage and also a short cut to the S-Bahn station right behind the hotel. To the right of the check in desk are the elevators and the entrance to the restaurant.

The above mentioned Lobby Bar “Sweet & Sour” is open daily from 17:00 to 01:00 and serves coffee specialites, soft drinks, beer and wine. Every Tuesday and Thursday from 17:00 to 19:00 the hotel offers the so called “Sheraton Social Hour” during which one can sample three different wines for 7.00 EUR. The Restaurant “Speis & Trank” is open for breakfast from 06:30 to 10:00. Breakfast is served as en extended continental buffet along with coffee and tea and juices. Quality is okay and service could be a bit slow depending on the number of guests in the restaurant and the number of staff working. Lunch is served from 12:00 to 14:30 and a special business lunch is available for 9.00 EUR. Dinner is available from 18:00 to 22:30.

The hotel has 251 rooms in different room categories.
The lowest category is “Superior” with an average room size of 25 sqm. Those rooms are located on the frist to fourth floor.
“Executive Rooms” are on the higher floor and offer free internet and additional amenities like bathrobe and slippers. The rooms have the same size than Superior rooms.
“Sheraton Club Rooms” are like “Executive Rooms” and offer access to the Sheraton Club Lounge on the 9th floor. These rooms are also equipped with an connectivity hub.
The lowest suite category is the “Junior Suite” which has a size of 35 sqm and offers more space than the 'rooms'. Some suites are also equipped with a 42'' flat TV but other than that the Junior suites does not have any special features.
The “Executive Suites” are larger (40sqm) and have a separate sleeping and living room and are equipped with a Nespresso machine.
The “Business Suites” are of the same size than the “Executive Suite” and have also a separate sleeping and living room and are equipped with a Nespresso machine and offer a dining / conference table in the living area. All suites include access to the club lounge.

The fitness and wellness area is located on the third floor. There is a sauna and a steam bath, which is open from 16:30 to 22:00. Bathrobes and towels are provided in the area and showers, locker rooms and storage boxes are also provided.

The Fitness Center is occupying the space of the former pool area. It is open 24 hours and offers a wide range of machines like steppers, bikes, treadmills, cardiovascular equipment and weights. Water and towels are provided as well.

The executive lounge is located on the 9th floor. It is of small size and could only be accessed using the keycard. A number of chairs, tables and arm chairs are available an the lounge offers view over the neighborhood. The lounge is narrow but I have never encounters if overcrowded during my stays. A room with two PCs and printers are to the left. There is a coffee machine right at the entrance while the buffet area is a bit further down. There is also a fridge offering soft drinks as well as beer. Sparkling wine and wine are usually placed on the buffet. The breakfast, which is served starting at 06:30 during weekdays and 07:00 on weekends consists of ham, cheese, marmalade, rolls and pastries in the morning. Already during the afternoon tea service (around 16:00) wine and sparkling wine are available. The food offerings are various salads, rolls, olives, cheese and pastries. Rolls are also available. For the evening reception at 18:30 two hot items will be added to the offerings. Evening reception last till 21:00. The food offerings are quite good for a lounge.

The 8 function and meeting rooms from 44 sqm to 100 sqm are located on the mezzanine level. The hotel offers meeting space for up to 120 persons for meetings, seminars and conferences. All meetings room are air conditioned and equipped with fast internet connection. The usual equipment is available.

Stays November 15, 2013

Arrival Date: November 15, 2013
Departure Date: November 16, 2013
Room type booked: Superior (got club room)
Rate Plan: SPG Hot Escapes
Room Number: 961
Room Rate: 84.82 EUR

Status of Guest Program: Platinum

I arrived at the Sheraton at 16:00 using public transportation for the ride from the airport. Three agents were on duty and all were busy assisting other guests. But the waiting time was not too long and soon it was my turn. I was welcomed in the hotel and the reservation was retrieved from the system. My credit card was approved and the agent asked if I need information of the features of the hotel. She mentioned that nothing had changed since my last visit in the hotel. Since I would check out early I was asked if I need a snack box. A nice offer which I had to decline given that I was going to the airport.

My room was on the 9th floor (or 10th floor depending on the different ways of counting the floors) and had the standard layout of a hotel room.

The hallway leads from the entrance to the room. The closet was in the hallway with a storage space large enough to store clothes for an average business trip of a few days. A rack was located there as well to store luggage.

A door leads from the hallway to the bathroom.
The bathroom features a bath with shower, but there was no standalone shower. A sink with a mirror and sufficient space on both sides of the sink to store the necessary utensils was on the left side. A vanity mirror was available and as usual the big mirror became foggy after a hot shower.
Towels were provided for three persons in large, medium and small size. Everything was clean and well maintained. The hairdryer was wall mounted one of medium quality. Bathroom amenities were available (Shampoo, lotion, bath foam) and also two bathrobes.

The room consists of a king bed one the left side with two bedside table. A phone was placed on one of them. A bedside lamp with a reading light were placed to the left and right of the bed. There was also a central switch to turn on / off the light and to lower / rise the electric sun shades at the window.

A flat TV was wall mounted in a wooden frame opposite the bed and offered also plug ins for camera, projector, HDMI. Below was a sideboard which hosts the safe and the minibar. A Nespresso machine was standing on the sideboard offering three capsules for the use in the Nespresso machine.

The desk was placed at the window with a desk lamp. Plug sickets were available and also a LAN adapter for the wired connection to the internet, wireless was also available. The desk was large enough to work on a laptop and store additional utensils and papers on it. The desk was arranged in a way, that the light from the window was not shining directly on the screen of a laptop. This was on the one hand nice an dshower that the nterior designer cared about the detail but on the other hand limited the available space in the room. The desk chair was not an ergonomically one.

The mattress was comfortable and I had an enjoyable sleep. My requested wake up call was delivered on the minute.

The room was using a brown color scheme which gave the room a warm appearance. The furniture was nothing really special but in good condition and there were barely any scratches and stains.

I made a quick visit to the lounge in the afternoon to have a cup of coffee and a slice of cake and later in the evening during evening reception. A soup and pasta were offered as hot dished in addition to the salads. The lounge agent was attentive if in the lounge but not present the whole time of the evening reception.

Check out at 06:20 in the morning was slower than expected. One agent was busy checking another guest with a complicated folio. The other computer at the other desks was not yet available and still booting so I had to wait a couple of minutes. I had planed 10 minutes and 5 had already passed. Something like this could happen and I could just have gone as I everything was paid, but I needed the folio. On the other hand this is a good reminder to calculate enough time for check out, even early in the morning.