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Sheraton Munich Airport

The Munich Airport Sheraton is located in Schwaig, ten minutes by bus from Munich airport. It could be reached by shuttle from the airport which runs every 30 minutes and costs 5 EUR or bus 513 which runs less frequently but is only 2.50 EUR. The closest bus stop to the hotel is “Schwaig Sportplatz” and from the bus stop one has to walk less than 200 metres to the hotel.

The hotel has two floors and is built in local traditional style with a glass atrium as modern feature.

After entering the hotel one is in the medium sized lobby. On the right side are the check in desks and the Sheraton Link Computers. Lounge chairs with tables are arranged in the lobby and often occupied with guests waiting for the shuttle bus to the airport, especially in the morning. On the left side of the lobby is the Bar “Mongolfiere” with chairs and tables in a spearate area but also serving the tables in the lobby. In peak time it could be noisy due to the guests waiting for the shuttle bus or from the desk with the computers. There is also the restaurant “Schwaig” which is open for breakfast, lunch and dinner serving international and local dishes. Prices are high, compared to the few restaurants in Schwaig, but okay for a hotel restaurant.

The lobby has a glass atrium and is open to the higher floors and therefore airy and bright. The higher floors could be reached by two glass elevators and a staircase.

In the basement of the hotel are additional guest rooms, meeting rooms and the gym and wellness area. The gym is open 24/7 and has modern machines. There is one treadmill, one bike, one rowing machine and a machine for body training. It is not very large but I was there alone and nobody joined me during my short workout. Towels and water are provided and I assume it is sufficient for the hotel though I would rate it as small.

The pool and wellness area is open from 07:00 to 22:00. There is a small pool with an Jacuzzi. In addition there are two sauna rooms (70°C ad 90°C) and a steam room. Desk chairs are placed in a part of the wellness area for relaxing after visiting one of the saunas. Towels were provided and a locker / changing room as well as showers are available. An attendant is there to assist you. But from my impression the assistance was a bit too much as I really did not like to be threaten like a child, I knew that in Germany Sauna means without trunk and also that I need two towels. You could not look around without being addressed by the attendant, who even followed in the changing room. After I left he ran after me and asked me if I had signed that I left the Sauna. It is not so much the necessity to do so but the way it is done. In addition the sauna was nor very clean, especially the area around the deck chairs was dirty and the desk chairs showed its age. One of the showers in the sauna was not working. It does not seem of any interest to the pool attendant as I mentioned it.

The hotel offers several meeting and board rooms for up to 200 persons, which are located on the ground floor and in the basement.

The hotel does not have a club floor or a club lounge.

Parking space and a garage is available as well for a fee.

visited on: US Airways to YUL

Stays: February 15, 2012

Arrival Date: February 15th, 2012
Departure Date: February 16th, 2012
Room type booked: Classic Room with two single beds (got Executive King)
Rate Plan: Beatthetimer Rate
Room Number: 323
Room Rate: 75.00 EUR

Status of Guest Program: Platinum

I took the bus from the airport and arrived around 16:50 at the hotel. The bus stop is “Schwaig Sportplatz” and it is less than 200 metres to walk from the bus stop. Nobody was in front of me and I was welcomed in the hotel by the check in agent. I was asked to check the information on the receipt and had only to sign and was offered the choice of SPG Platinum welcome gift – I took the points but thought about taking a Food & Beverage credit of 10 USD instead (I would have done so if it would have been 10 EUR). I did not get any information about upgrades or room preferences; I was just told I was assigned a room on the second floor.

The room was shaped like an average hotel room except that it has a slanted ceiling.

There was a small hallway with the built in closet and the entrance to the bathroom. The closet also hosted the iron and ironing board as well as minibar. Unfortunately there was no in room safe, one had to use safe deposit boxes at the check in counters.

The average seized bathroom features a sink, toilet and bath. It was modern and in the design of the late 80ies. Behind the sink was a mirror which became foggy after a hot shower. A hairdryer was wall mounted on the left side of the sink while a vanity mirror was on the right side. Bathroom amenities were available (Sheraton brand) and three towels of small, medium and large size.
The glass panel at the bath was a bit too short to avoid water dripping on the floor. The shower head was in good condition.

The room was designed in Bavarian / Alpine style. On the left side was the bed with two bedside tables followed by the working desk. There was only one power outlet to plug in a laptop or another device which from my impression is not sufficient; there should be at least two outlets. The only phone was placed here as well and also the LAN connection. The LAN connection was okay, but I did not get a WiFi signal.

In front of the window were two armchairs with a small table and a lamp. Opposite the bed, i.e. on the right side of the room was a small bank to place a suitcase and a sideboard hosting the flat TV as well as the coffee machine. Unfortunately the later one was not working properly and it was in the need to be reprogrammed for the settings.

The mattress of the bed was to soft and it was not the Sheraton Sweat Sleeper Bed. Therefore my sleep was not as good as it could have been.

Two complimentary water bottles were placed in the minibar, which was not mentioned during check in and also not noted in the welcome letter. If one did not look into the minibar, one would not noticed the free bottles.

The desk was under the attic and the headroom was low. I would also rate it as on the smaller side and one had difficulties to place a laptop and papers.

The room was in average shape, the furniture had a few scratches and the carpet a few stains but nothing too serious and given the wooden furniture it adds to the patina.

I had a glass of Radler and a soup in the bar. Service was slow and not very attentive; I had to wait close to 15 minutes before I was asked if I would like to order something. In addition to the limited food menu of the bar dishes from the main restaurant were available as well. I did not have to wait that long for the food to be served and the quality of the food was okay. Once I was served the waitress was a bit more attentive. She was alone but the lobby and the bar were not too busy. She was also not overly friendly in the first time. I think, there is room for improvement and cleaning the bar and not serving customer is probably not the way to run a bar.  

Check out was fast, I was addressed by name. I was not asked if everything was okay but mentioned the malfunction of the coffee machine. The agent forgot to give me my credit card back, which he noticed earlier than me and brought it while I was waiting for the shuttle bus in the lobby.

I think I will stay there again, but my first impression is not the best. However given the rate of 75 EUR, which was cheaper than the Holiday Inn Express next door, I consider it as a good value for money. The rooms are okay, the service in the bar could be improvement but the attendant in the wellness area was somehow annoying, one should not treat guest like children.