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Hyatt Regency Santa Clara

The Hyatt Santa Clara is located next to the Santa Clara convention center. The hotel is a high rise with 15 floors where the higher floors are set back from the floor below and also the building is shaped like a flash. It has 501 rooms in several categories, some even with a baclony.

The hotel has a big lobby. There are four desk available to check in and out guests. During peak time and during congresses all desk might be staffed, but usually only two agents are on duty. The lobby is large. A few lounge chairs and tables are available, terminals to print boarding passes for several airlines are also available. On the left side is an escalator to the upper level where meeting rooms are located. On the right side is the bar, which is open to the lobby and part of it. There is also outside seating available. A bit further down the lobby is the entrance to the restaurant “Tuscany”, which serves breakfast, lunch and dinner. It has an outdoor seating and the design is modern but somehow cozy.

The pool can be accessed from the lobby level through a corridor, but there is a sign requesting guests not to enter the lobby in a swim suit. This could be easily avoided, since there is a pool elevator from the third floor to the entracne doors for the outdoor pool. The pool is larg and there is also a jacuzzi. Around the pools are a number of lounge chairs; towels were provided by the hotel. Unfortunately, there are not locker and changing rooms available.
The pool is open from 07:00 to 22:00.
The large gym is located on the third floor and has all machines one would expect in a good gym, starting with treadmills, over steppers, cardiovascular machines and machines for body building. The gym is open 24/7.

The Regency Club, where I had no access to, is located on the ground floor.

A business center is available as well as several meeting rooms.

The interior design of the public areas is okay, the bar integrated in the lobby is nice, though I could imagine some guest would prefer a separate room over an open space.

The parking lot is in front of the hotel and there is one direct in front of the entrance while there are additional parking lots available further away from the entrance, which could be accessed with the keycard and secured with a barrier.

visited on California + London (LA + Bay Area)

Stays April 26, 2010

direct linkt to hotel Hyatt Regency Santa Clara

Arrival Date: 28 April 2010
Departure Date: 29 April 2010
Room type booked: Kind Room (got Business Plan)
Rate Plan: AAA Rate
Room Number: 1201
Room Rate: 143.20 USD (excluding taxes)

Status of Guest Program: Platinum


I arrived at the hotel around 16:20 and parked my rental car on the parking lot in front of the hotel, which is free of charge for the use by hotels guest. I approached one of the four check in desks, the designated check in desk for Platinum and Diamond Gold Passport Members were busy checking in other guests. I was welcomed at Hyatt Hotels and addressed by name. I was informed that I received an upgrade to a Business Room, which came with free internet, free full breakfast in the hotel restaurant and pressing of a shirt or blouse. This was in fact the upgrade I had requested using the website for a an upgrade at check in. Of course it was nice, that I received it for free. I was also informed about the bonus points and of opening hours and location of gym and pool. I was explained how to reach my room, but was not accompanied to my room. Not a big problem and not expected.

My room was located on the 12th floor and far away from the elevator, exactly as I had put it in my online profile at Hyatt's webside. My first stay in a Hyatt Hotel was beginning quite good.

The room had more or the less the standard appearance of a hotel room
More or less, because one is right in the room. There is not really a hallway as one is accessing the room directly. On the left side, right on the wall to the corridor, was the open closet for jackets and a place to put your carry on.

On the left side was the sliding door to the bathroom with bath, toilet and sink.
The bathroom was newly renovated and modern, but a little bit of the dark side, however not that bad as the Marriott in Munich. A big mirror was placed behind the modern sink. The hair-dryer was placed in a bag and placed under the sink, Bathroom Amenities were the standard ones of Hyatt (Gingerbread).
The shower head was okay as was the shower curtain. A bathrobe but no slippers were provided for the use by the guest.

The room was of average to larger size.
The room had a king bed on the left side. Two bedside tables with reading lamps on it. An iPod docking station was placed on the right bedside table but a mp3-player could also be connected to it. A lounge chair in the 70ies retro design was placed in front of the window.
Along the window was a board which doubles also as working desk, so plenty of space to work. A power outlet with LAN connection was also available. In addition W-LAN powered by T-Mobile was available throughout the hotel as well. On the desk was also a cordless phone and a lamp. So working was not a problem, since the desk chair was quite comfortable.
The iron and ironing board were stored in a separate board at the wall on the left side.

The furniture in the room was okay, very modern and the style was nice. There were barely any scratches or stains visible. The design was definitively a change from the average hotel room decoration, though it appeared to be hotel room design. Anyway, it was a design I liked from the first moment as I entered the hotel room and this was not only because it was my first stay in a Hyatt Hotel.

The breakfast was served in the restaurant and it was an American buffet with hot items like hashed potatoes, sausages, bacon, scrambled eggs, cold items like cheese, jam, marmalade, fresh fruit and yoghurt, pastries, cereals. Tee and coffee were brought to the table by staff. The staff was of average attentiveness – it could take some time before the clean used dishes, but they were friendly. The quality of the food was also okay.

Check out was fast, the bill was adjusted, since the Internet was on it, but I was already informed during check in that this might happen. I was also asked if everything was okay.

I have to admit I am impressed after my first stay in a Hyatt Hotel. It was for sure a good idea to use the trial Platinum offer. Staff was extremely friendly and helpful, status recognition was good and this for a mid tier level which is easy to achieve if you are based in the US, where Hyatt Hotels are not that expensive compared to the ones in Europe. The hotel offered everything I needed and the rate was not that expensive. I will definitively stay at the Hyatt again if I am in this area.